IT Manager

Responsibilities

• Own the end-to-end IT strategy and operating model, ensuring infrastructure, tooling, and security scale with company growth and business priorities
• Act as the primary IT owner for the company, serving as the main technical partner to leadership and department heads
• Design, maintain, and continuously improve corporate IT infrastructure, including networking, conference room systems, end-user devices, and cloud-based assets
• Lead network architecture and long-term infrastructure improvement projects across offices and facilities
• Manage IT budget, forecast spend, and drive cost efficiency across hardware, SaaS tools, and managed service providers
• Own vendor relationships and contract negotiations, including SaaS renewals, hardware procurement, and external IT services
• Execute hands-on, on-site technical work as needed, including installing, configuring, repairing, and replacing devices, network equipment, and software
• Serve as the escalation point for technical issues and ensure timely resolution of IT requests received via Slack, email, or other support channels
• Design and own IT automation and workflows, including onboarding, offboarding, access provisioning, and device lifecycle management
• Own device management and internal MDM services across all endpoints
• Establish, document, and enforce IT policies and standards, including device management, access controls, data protection, and acceptable use
• Define, track, and report IT performance metrics such as uptime, ticket SLAs, security incidents, and cost efficiency
• Track IT tickets through JIRA to completion and communicate status updates clearly and consistently

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or 5+ years of full-time professional IT experience
• Experience owning and administering corporate IT environments, including Active Directory or equivalent identity systems and MDM platforms such as Kandji or Intune
• Hands-on experience designing, maintaining, and improving office and enterprise network infrastructure using Unifi or comparable solutions
• Experience managing IT budgets, forecasting spend, and driving cost efficiency across tools and infrastructure
• Experience managing IT vendors, contracts, and SaaS licensing
• Experience defining, tracking, and reporting IT performance metrics and KPIs
• Strong understanding of IT security best practices, including endpoint security, access controls, data protection, and incident response
• Ability to perform on-site physical tasks, including standing, bending, lifting, and carrying equipment up to 50 lbs

Preferred Qualifications

• Experience acting as the primary IT owner or lead in a startup or high-growth environment
• Experience building or improving IT automation and operational workflows
• Working knowledge of authentication and identity protocols such as Kerberos, SAML, OAuth, or similar technologies
• Strong understanding of wireless networking technologies, network planning, and security configurations
• Experience supporting engineering-heavy or hardware-focused organizations