Professional Services Consultant, AI Solutions
Lead end-to-end AI agent deployments for enterprise customers, combining strategic advisory with hands-on configuration, testing, and enablement to drive measurable workflow automation outcomes.
Implementation Manager
Manages software application deployments for key customer accounts, providing end-user support, training, change management, and on-site presence. Drives operational engagement, triages issues, and builds stakeholder relationships with up to 50% travel.
110k – 130kUnited StatesSolutions ArchitectureRemote
About the role
What You'll Do
- Deliver excellence in Operational Engagement and day to day management on key facility accounts
- Provide end user support, training, and change management on software app deployments
- Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy
- Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making
- Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise
- Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers
What We're Looking For
- Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives
- Demonstrated ability to run operational efforts and tactical meetings with minimal oversight
- Comfortable with driving the process, raising flags or triaging when appropriate
- Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments
- Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills
- Able to travel up to 50% to customer locations
- Drive for results and a 'whatever it takes' attitude
- Ability to escalate issues using sound judgment and critical thinking abilities
- Excellent written and verbal communication skills
- Highly organized and detail oriented
Benefits
- Employer-sponsored medical, dental, vision, 401K, life & disability insurance
- Flexible paid time off and observed federal holidays
- Stock options
- Parental leave of absence
- Competitive stipend
- Flat org structure, offering startup growth and learning paths
Salary Range
$110,000 - $130,000 USD Your compensation may be based on several factors, including education, work experience, and region.
Skills
SaaSEnterprise SoftwareCustomer SuccessChange ManagementProject ManagementStakeholder ManagementDeploymentOnboardingTriagingStatus Reporting
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