Head of Operations
Leads and scales operations organization handling permitting workflows, customer onboarding, and service delivery. Partners with Sales, CS, Product, and Engineering to automate processes and drive growth in high-growth tech environment. Requires 7+ years ops experience managing large teams.
What You’ll Do
- Lead and scale PermitFlow’s core operations organization.
- Manage a team of Operations Managers and Operations Leads supported by a global workforce.
- Partner with Sales and Customer Success to onboard prospective and new customers and help convert them into long-term partnerships.
- Own customer operations, ensuring customers receive reliable, high-quality service that drives retention and expansion.
- Work closely with Product and Engineering to identify opportunities for automation and AI-enabled workflows.
- Build systems, metrics, and processes that enable the operations team to scale efficiently as the company grows.
What We’re Looking For
- 7–12+ years of experience in operations, with at least 3–4 years in a senior leadership role managing managers and large teams
- Strong operator who can balance strategy, systems design, and execution.
- Experience scaling operational processes in a high-growth environment.
- Comfortable working cross-functionally with product and engineering teams.
- Proven track record scaling operations in a high-growth startup or tech-enabled services company
- Experience managing teams at meaningful scale (100+ people)
- Strong commercial instincts you understand how operations connects to revenue, retention, and growth
- Data-driven decision maker who can define the right metrics, interpret them, and act on them
- Experience working alongside or within a product/engineering organization; comfort with technology as a core enabler of operational performance
- Excellent communicator and cross-functional partner; you can hold your own in a room with Sales, Engineering, Finance, and the executive team
Nice to have:
- Experience in marketplaces, services businesses, or tech-enabled operations.
- Experience implementing automation or AI in operational workflows.
- Exposure to construction, permitting, or real estate development.
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