Head of Commercial Product
Leads product management and client operations teams to define shipper-facing product strategy, roadmap, and integrations for e-commerce logistics platform. Requires 10+ years experience in B2B product leadership, logistics/e-commerce background, and data-driven decision making.
Key Responsibilities
- Product Strategy & Roadmap: Own the end-to-end strategy and roadmap for all shipper-facing products, including self-serve tools, API integrations (WMS/OMS), and the shipper portal experience.
- Team Leadership: Lead and scale a high-performing team consisting of Product Managers and the Client Operations group (onboarding, integrations, and shipper success).
- Cross-Functional Alignment: Drive major initiatives like personalized delivery and pin-on-delivery by aligning stakeholders across Engineering, Operations, and Sales.
- Performance Metrics: Define and own key commercial metrics, including shipper NPS, retention, integration health, and time-to-value for new enterprise clients.
- Commercial Partnership: Work closely with Sales and Account Management to translate market signals and shipper feedback into prioritized product requirements.
Who You Are
- An Expert Builder: Track record of shipping B2B SaaS or marketplace products at scale.
- Integration-Savvy: Deep understanding of integration ecosystems (APIs, WMS, OMS, TMS).
- Data-Driven: Comfortable using SQL or BI tools to define KPIs.
- A Talent Magnet: Invested in recruiting and developing exceptional people.
- AI-Native: Champion the use of AI tools to accelerate team output.
Desired Experience
- Leadership: 10+ years of progressive experience, with 3–4 years in senior product leadership roles managing PM teams.
- Industry Background: Prior experience in high-growth logistics, e-commerce, supply chain, or marketplace companies.
- B2B Expertise: Demonstrated ownership of the full product lifecycle for enterprise B2B products.
- Client Operations: Experience managing client-facing technical teams, such as Solutions Engineering or Technical Onboarding.
- Executive Communication: Skilled at building roadmaps that earn C-suite trust.
Compensation
$250,000 - $300,000 annually, plus competitive equity package, comprehensive medical, dental, and vision coverage, 401k, and unlimited PTO.
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