Growth Technical Account Manager

Responsibilities

• Work a pool of already-paying accounts using a signal-driven prioritization engine, with no named book
• The signal engine surfaces accounts to you who meet certain criteria per week for proactive outreach based on billing signals, usage growth, product adoption gaps, and retention risk
• Work the onboarding graduation pipeline as a primary signal source
• Drive credit conversions across accounts on monthly billing using the 10% discount tier
• Run use-case-led cross-sell based on gaps in their product adoption
• Proactively intervene on declining accounts to understand usage drops and re-engage before churn
• Transfer accounts that cross the right threshold into the TAM qualification flow with a warm handoff
• Give feedback to refine the signal engine that surfaces the right accounts at the right time
• Write handbook content (email sequences, outreach templates, use case one-pagers) that scales beyond this role and team
• Feed product intelligence back to product teams: which products are most requested, where the UX fails, what competitors are winning on in this segment

Requirements

• 2+ years in a closing or expansion role at a product-led or usage-based SaaS company (AE, AM, TAM, or hybrid)
• Experience in a scaled or pooled coverage model covering 100+ accounts using signals, data, and prioritization rather than deep 1:1 relationships
• Familiarity with product-qualified leads and usage-based expansion
• Experience working at a company where product usage data drove outreach decisions