Global Benefits Specialist

Core Responsibilities

• Act as a first point of contact and ongoing resource for employee questions, including healthcare, dental, vision, life and disability insurance, commuter, and wellbeing benefit enrollments/changes, and eligibility.
• Manage benefit operations and benefit compliance for US plans, including enrollments, files, invoicing, vendor management, compliance reporting and employee experience across multiple populations of in-office and remote employees.
• Support benefit renewals (census files, employee outreach and vendor communication, enrollments, file feeds etc.).
• Manage point solutions and vendor relationships, plus employee questions and stakeholder communication.
• Cultivate and manage relationships with carriers and cross-functional partners (Payroll, Mobility, etc.) to ensure delivery of high quality and legally compliant programs.

What We Value

• 2-3+ years experience in US Benefits Administration and Compliance.
• Ability to demonstrate strong intuition and empathy when interfacing with employees and designing solutions to people-focused challenges.
• Strong communication and interpersonal skills; able to provide high-quality support to employees with empathy.
• Attention to detail, operational excellence, and ability to balance competing priorities; comfortable navigating between a high volume of inbound requests, while driving forward projects.
• Ability to operate both independently and collaboratively, handle ambiguity, and tackle open-ended problems.
• Ability to give/accept feedback and iterate on programs to enhance employee experience.
• Comfortable supporting a global population in multiple time zones, working through email, messaging, and video conferencing where needed.
• HRIS/Benefit administration experience in Workday.

What We Require

• 2+ years of benefit or HR experience
• Initial onboarding in-office and then 2-3 days in-office/week ongoing