Founding Engagement Strategist & General Manager

What You'll Do

• Own the customer relationship end to end — from the State to the Chancellor's office to the operational unit heads to the IT and institutional research teams
• Sit at the highest levels of a massive customer and translate the priorities of executive leadership into product scope
• Partner with a founding engineer to ship software that actually gets adopted, not just delivered
• Define what success looks like, how we measure it, and how we get there
• Build the playbook for how Starbridge embeds inside public agencies & institutions and help us scale this motion into a category-defining practice
• Own the P&L from end-to-end

Qualifications

• 3+ years owning enterprise or institutional customer relationships, with at least one engagement of 18+ months where you were the primary commercial and strategic owner from kickoff through renewal or expansion
• Direct accountability for $1M+ in annual contract value or program budget you owned outcomes for, including authoring the success metrics yourself rather than inheriting them from sales or leadership
• Authorship of customer requirements docs, statements of work, or product roadmaps that engineering shipped against
• 4 days a week onsite at our NYC office
• Ability to travel to customer sites roughly once a week