Forward Deployed Product Manager

Jobs To Be Done

• Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform.
• Operate as the connective tissue between customer workflows, engineering, and product.
• Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives.
• Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases.
• Drive implementations: Hand-hold customers through onboarding and integration.
• Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges.
• Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives.
• Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities.

Product Manager DNA with Strong Customer-facing Skills

• Systems thinker: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases.
• Technical curiosity: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot.
• Strong analytical horsepower: “Scary smart,” structured, and able to solve ambiguous, multi-layered problems.
• Execution excellence: Manages ~20+ workstreams, drives clarity, and delivers consistently.
• Trusted advisor: Builds credibility with executives while managing detailed, hands-on implementation work.
• High agency: Independent operator who can push through ambiguity and keep programs moving without handholding.

Experience

• Excelled in roles such as: Product Manager, Forward-deployed engineer, Strategy & business consultant.
• Experience navigating complex workflows, ideally in SaaS or automation platforms.
• Track record of leading implementations, technical onboarding, or product rollout programs.
• Strong presence with enterprise stakeholders: can influence, align, and communicate clearly.
• Bonus: experience in consulting, data-heavy operational environments, or technical product roles.

Required Tools

• Project management platforms (Notion, Asana, Jira, etc.)
• Communication & CRM (Slack, Zoom, Salesforce, HubSpot)
• Analytics and reporting (Excel/Sheets, BI tools)
• Comfort learning new SaaS tools and light automation as needed.