Customer Support Engineer
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
Hands-on flight operator role planning and executing drone missions, conducting inspections, and troubleshooting to support UAV testing and operations.
Tier 2 Support Engineer handling escalated technical tickets for a distributed SaaS networking product. Requires 4+ years SaaS support experience and strong networking fundamentals.
Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.
Technical Support Engineer responsible for diagnosing and resolving complex issues for Redis Enterprise customers across cloud and on-prem deployments. Requires 5+ years in enterprise support/SRE roles plus deep Linux, networking, and cloud infrastructure experience.
Provide technical security support and risk assessment for cyber insurance policyholders. Analyze security posture, advise stakeholders, and guide users on security products while contributing to claims feedback and threat outreach.