Financial Systems Manager

How you'll make an impact

• Take full ownership of NetSuite administration: Manage workflows, configurations, user access, and the day-to-day ticket queue, becoming the go-to expert the Finance and Accounting teams actually want to call.
• Ramp up and expand into Coupa and Navan: Gradually scale your impact to own the administration and day-to-day ticket queues across all primary tools as you get up to speed; this role grows with you.
• Diagnose and resolve system issues end-to-end: Troubleshoot issues across the tech stack, from an AP clerk's procurement question to root cause analysis for system errors, ensuring proper documentation at every step.
• Execute finance system projects: Actively work on and help lead financial application updates, tool integrations, and process optimization projects to scale our ecosystem.
• Maintain rigorous change controls: Enforce internal documentation standards so every system modification and project deployment is traceable, auditable, and clean.
• Build trusted relationships across the business: Your stakeholders range from junior accountants to the Chief Accounting Officer, and you'll interact with all of them directly to deliver successful projects.
• Get involved in innovation: Help build and test AI agents within our financial systems stack to automate workflows.

What you'll need to be successful

Must-haves:

• Hands-on NetSuite administration experience: Deep familiarity with workflows, saved searches, system configurations, and a solid grip on the full admin toolkit.
• Eagerness to support a multi-system ecosystem: Motivation to quickly learn, own administrative tasks, and manage ticket queues for Coupa and Navan alongside NetSuite.
• Comfort working independently
• Project management and leadership mindset: Ability to help structure, execute, and lead system improvement projects from requirements to completion
• Strong controls discipline: You document changes, you understand why controls exist, and you treat your cross-platform ticket queue like a professional record
• Very good communication: A strong customer service orientation is core to how this team operates

Nice-to-haves:

• Advanced platform expertise: Experience with Zone Advanced Billing or the Fixed Assets module within NetSuite.
• Prior platform exposure: Direct Coupa or Navan experience, or familiarity with other procurement/travel tools in the finance stack.
• Integration or AI Savvy: Experience with integrations (either natively through platforms or via middleware/customization), and/or AI platforms (in building custom KPI dashboards/reporting, reverse ETL automations, webapps, etc..)
• Professional background: Background in consulting, public accounting, or working at a SaaS company with a complex or hybrid revenue model.

What will make you stand out:

• You've worked in a complex NetSuite environment: Experience with on-premise revenue recognition, multi-entity setups, or non-standard billing models will let you ramp faster.
• You're genuinely curious about AI and automation: You've thought about, read about, or tinkered with automation in the context of financial systems; we're building real agents, and intellectual curiosity here is a real differentiator.
• You can translate system logic into plain language: The ability to explain what you did, why you did it, and what it means for the business without the jargon is something this team values and uses every day.