Customer Advocacy & Senior Communications Specialist

Outcomes & Responsibilities

Looking back on your first 12 months at Komodo Health, you will have accomplished:

• Built a pipeline of active customer advocates spanning strategic accounts and market segments
• Launched a repeatable process for customer recruitment, approvals, and participation tracking
• Partnered with Sales and Customer Success to convert at least a handful of account wins into references, case studies, or speaking opportunities
• Established a communication cadence that keeps internal teams aware of available advocates and story opportunities
• Delivered award submissions and/or conference nominations built on customer outcomes
• Worked across Marketing to promote the customer stories in social media, on the website, and in sales content.

These are the essential job duties you will be responsible for:

• Build and maintain relationships with customers to identify and cultivate long-term advocacy opportunities
• Partner with Sales, Customer Success, and Account teams to surface customers with strong business outcomes
• Manage customer participation across references, case studies, advisory boards, speaking engagements, and media interviews
• Equip internal teams with playbooks, newsletters, and updates on available advocates and reference opportunities
• Coordinate with Corporate Communications and Brand to amplify customer stories through social and thought leadership and the website
• Draft and submit customer award nominations and conference speaking proposals
• Track advocacy activity, customer participation, and program performance across the business

Competencies & Qualifications

Required:

• 3+ years in customer advocacy, communications, customer marketing, or public relations
• A get-it-done attitude and willingness to pitch in where help is needed
• Experience in healthcare, life sciences, health technology, or another regulated industry
• A track record of building relationships with customers that convert into concrete advocacy outcomes
• Strong writing and communication skills, shown through work like case studies, award submissions, or executive talking points
• Project management skills strong enough to run several advocacy initiatives in parallel without losing momentum
• Comfort working across Sales, Marketing, Communications, and Executive Leadership without formal authority over any of them
• Experience managing a formal advocacy or reference program from the ground up

Expectations of AI use in this role:

• Uses AI tools to draft first passes of case studies, award submissions, and reference materials from raw customer input, then refines for voice and accuracy
• Uses AI to synthesize account notes and CRM data into shortlists of advocacy-ready customers
• Actively looks for ways AI can cut manual work out of the advocacy process, from tracking participation to drafting internal updates, and brings those ideas back to the team rather than waiting to be asked

Nice-to-have:

• Experience supporting organic social strategy or executive storytelling
• Familiarity with Salesforce and marketing or advocacy technology
• Working knowledge of the healthcare or life sciences ecosystem

Compensation & Benefits

The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US.

• San Francisco Bay Area and New York City: $114,000—$155,000 USD
• All Other US Locations: $99,000—$135,000 USD

This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.