Senior Client Success Strategist, Enterprise Accounts

Senior Client Success Strategist managing 5-10 enterprise accounts for Bazaarvoice's AI-powered Contextual Commerce solution. Focus on building relationships, ensuring renewals/growth, delivering business reviews, analyzing performance data, and identifying expansion opportunities. Requires 3+ years enterprise account management experience and strong analytical/consultative skills.

100k – 110k/yr

Remote3+ YOECustomer Success

About the role

Responsibilities

Strengthen and grow relationships and opportunities with each account in your portfolio (typically 5-10 accounts).
Ensure renewal and growth of each account.
Serve as the dedicated point of contact, responding to all requests quickly and professionally.
Pitch product roadmaps to identify opportunities aligning with client business objectives.
Stay updated on each account’s business and objectives to identify future opportunities.
Provide monthly and quarterly business reviews, brainstorming, and strategy sessions.
Craft compelling narratives from performance data to convey value.
Attend and host relationship-building and networking events.
Leverage relationships and results to generate referrals for new business.

Requirements

3+ years experience managing large recurring enterprise deals.
Track record of creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
Charismatic and exceptional communicator.
Naturally consultative with ability to teach complex concepts simply.
Love brainstorming, creative thinking, and excellent problem-solving skills.
Strong project management skills with ability to prioritize and maintain focus.
Deeply analytical and excited to work with data.
Comfortable with complex technical products.
Energetic, positive, solutions-first approach.
Unafraid of taking on new responsibilities.
Self-directed, hard-working, passionate, with a take-control and get-things-done mindset.

Skills

Account Managementstakeholder relationship buildingBusiness Reviewsperformance data analysisProduct RoadmappingConsultative SellingProject Management

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