Technical Account Manager, West

Responsibilities

Customer Technical Guidance

• Serve as a trusted technical advisor throughout customers’ Wiz journey.
• Guide customers through deployment, configuration, and operationalization of Wiz using best practices and cloud-security expertise.
• Act as the primary technical contact for a book of customers, resolving technical questions and issues through email, meetings, Slack, and support tickets.
• Monitor emerging cloud-security threats and stay current on Wiz features and functionality.

Adoption, Value, and Customer Satisfaction

• Develop success plans with measurable goals aligned to customers’ security and compliance objectives.
• Lead customers toward full adoption and value realization across Cloud, Code, and Runtime security.
• Project-manage adoption and operationalization goals across business units and stakeholders.
• Resolve people, process, and technology blockers with internal and external parties.
• Track business goals, adoption, utilization, and value realization.
• Report progress and results through executive-friendly communications, QBRs, and executive briefings.

Customer Advocacy and Account Management

• Capture feature requests and adoption blockers and liaise with Product and Engineering teams on priorities and solutions.
• Manage a book of up to 15 customers, depending on size and complexity.
• Identify expansion opportunities and assist with renewals in partnership with Sales and Renewals teams.
• Identify and act on customer risks, including satisfaction, churn, renewal, and tenant health.
• Build relationships with customer stakeholders from C-level executives to practitioners.

TAM Organization Development

• Improve Wiz’s TAM processes and collaborate across go-to-market teams.
• Develop documentation, mentor associate TAMs, and build technical subject-matter expertise.
• Partner cross-functionally to improve internal processes.

Requirements

Experience and Education

• 5–8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
• Relevant backgrounds include Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, and Architecture.
• Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent experience.
• Ability to work effectively in ambiguous environments and contribute to refining the TAM function.

Technical Knowledge

• Strong understanding of cloud services and architecture in at least one cloud service provider: AWS, Google Cloud, Azure, or OCI.
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
• Familiarity with Docker and Kubernetes and their security considerations.
• Familiarity with DevOps technologies, including CI/CD, infrastructure as code, and version control systems.
• Familiarity with Linux and Windows operating-system concepts and runtime sensing.
• Strong problem-solving skills and ability to troubleshoot complex technical issues across internal and external teams.
• Ability to continuously learn emerging cloud and security technologies.

Account Management and Customer Success

• Proven experience managing a book of business with 5–10+ customers.
• Track record of building enterprise-client relationships, driving customer outcomes, and exceeding performance targets.
• Ability to enable customers on the Wiz platform and solve problems ranging from straightforward to highly complex.
• Willingness to support customers across Slack, email, and support tickets.
• Ability to use data and systems, including CRM and log-analysis tools, to monitor customer health and identify trends.
• Excellent communication and interpersonal skills with stakeholders at all organizational levels.

Compensation and Benefits

• Full-time compensation includes base salary, bonus, equity, and benefits.
• Compensation varies by role, level, location, job-related skills, experience, and education or training.