Manager, Partner Relationship Managers

Responsibilities

Team Leadership & People Management

• Directly manage and develop a team of Partner Relationship Managers, driving engagement, continuous learning, and accountability.
• Coach and mentor team members on partner management strategies, issue escalation, conflict resolution, and executive communications.
• Establish team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention.
• Manage team bandwidth, resource allocation, and portfolio assignments to ensure optimal coverage across partner relationships.

Strategic Partner Oversight & Operational Excellence

• Serve as an executive escalation point for complex operational, technical, or relationship issues involving Third-Party Administrator and Data Partners.
• Standardize and refine partner relationship workflows, governance models, and best practices for technical data file exchange monitoring and issue resolution.
• Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams to eliminate systemic friction points and champion product enhancements.
• Conduct regular portfolio reviews to identify partner satisfaction risks and maintain risk-mitigation plans.
• Drive partner adoption and standardization across new tools, products, and integrated workflows.

Requirements

• 3+ years of direct people management experience leading client-facing or partner-facing teams, such as Customer Success, Account Management, or Partner Management.
• 5+ years of experience in healthcare insurance, health benefits, or Third-Party Administrator environments.
• Experience within a Pharmacy Benefit Manager is strongly preferred.
• Familiarity with technical data file exchanges, including EDI, ETL, or API integrations, and how data flows support benefit plan administration.
• Bachelor’s degree in a related field required; an advanced degree such as an MBA or MHA is preferred.
• Strong leadership, coaching, communication, executive presentation, negotiation, escalation management, conflict resolution, process improvement, change management, and structured problem-solving skills.

Compensation & Benefits

• ATS-listed salary range: $99,500–$140,400 annually.
• Eligibility for bonuses, commissions, or equity may apply.
• Medical, pharmacy, dental, vision, life, AD&D, short-term disability, and long-term disability insurance.
• Flexible spending benefits.
• 401(k) retirement savings program.
• Discretionary paid time off and paid company holidays.
• Wellness, commuter, professional development, and training benefits.
• Paid parental leave and Employee Assistance Program.