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JustworksJustworksNew York, NY

ResearchOps Transformation Lead (Fixed Term Contract)

Leads transformation of research operations at scale, defining vision/roadmaps/OKRs, building AI-powered automations/workflows, scaling recruitment/insights distribution, and establishing ethics/governance standards. Requires 6-8 years ops experience, AI automation expertise, and research platform familiarity in tech environment.

222k – 325k/yr
Hybrid6+ YOEBusiness Operations

About the role

Responsibilities

Lead research operations:

  • Define vision, roadmap, and OKRs for Research & Insights operations in partnership with Senior Director
  • Identify shared infrastructure leverage and dedicated support needs; create sequenced operating plan owned end-to-end
  • Define and track operational metrics for impact and efficiency; continuously improve using data

Automate workflows:

  • Apply relentless automation mindset; design and build AI-powered agents, automations, and intelligent workflows (e.g., surfacing prior research, routing insights, synthesizing patterns, managing participants)
  • Free researchers and teams for human-expertise work

Transform participant recruitment:

  • Design scalable recruiting system for reliable, ethical, efficient access to customers; move to self-service

Harness research community:

  • Define contribution systems for researchers and strategists; build scalable coordination

Define standards:

  • Own research ethics, compliance, data governance frameworks, consent workflows, and privacy practices

Increase insights fluency:

  • Build systems to connect Justworkers to insights and strategy automatically (channels, automations, workflows)
  • Partner with Corporate Strategy for company direction understanding
  • Establish and govern Research Knowledge Management system (repository, metadata, freshness policies)
  • Build operational backbone for Insights Fluency program (playbooks, tools, templates, training)

Requirements

  • Proven track record (6-8 years, staff/principal level) building/scaling operational systems and governance
  • Demonstrated experience applying AI tools and building AI-powered workflows (knowledge retrieval, research synthesis, automation, insight distribution)
  • Experience in technology environment with understanding of experience design, user research, product development
  • Exposure to UX/market/design/strategic research methods
  • Strong cross-functional partnership and lateral leadership (Product, Design, Engineering, Legal, Compliance, Procurement)
  • Track record operating independently in ambiguous environments
  • Experience with research platforms: Great Question, Qualtrics, Dovetail, User Interviews, dscout, Figma

Nice-to-haves:

  • Background in compliance-sensitive environments (fintech, SaaS, enterprise B2B)

Compensation

Target daily rate: $850 - $1,250 (contractor; no benefits)

Skills

AI WorkflowsAutomationGreat QuestionQualtricsDovetailUser InterviewsDscoutFigmaKnowledge ManagementData Governance

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