Contingent Workforce Generalist

Responsibilities

• Provide outstanding customer service support to employees and internal stakeholders on Contingent SnowForce Team processes, policies, and issues — adhering to team SLAs.
• Partner closely with the Global Contingent Workforce Leader and Operations Specialist to meet team goals, drive projects to completion, and solve complex problems across the organization.
• Drive compliance, education, and program-level project initiatives for the Contingent Workforce Program.
• Help manage day-to-day tactical operations including team alias management, communications, documentation, scheduling, and meeting facilitation.
• Facilitate resolutions of accommodation requests, immigration requests, cost rate analysis, and investigations for contingent workers.
• Proactively identify issues based on discussions and emerging trends, escalating appropriately to leadership.
• Create and maintain documentation around key work functions; provide training and mentoring support in areas where you serve as Subject Matter Expert.
• Conduct in-person training sessions for stakeholders on contingent workforce processes and policies.

Requirements

• 3+ years of customer service support experience, preferably in support of a Contingent Workforce program, HR, or workforce management environment.
• Experience interacting with all levels of a professional organization, from individual contributors to senior leadership.
• Experience utilizing VNDLY Vendor Management System.
• Experience working with a Managed Service Provider.
• Demonstrated ability to exercise independent judgment and discretion while applying company policies and practices to determine appropriate action.
• Understanding of contingent workforce classifications and processes.
• Strong analytical and problem-solving skills with the ability to proactively identify and address issues before they escalate.
• Proven attention to detail and accuracy across all areas of work.
• Excellent communication skills and demonstrated experience handling sensitive matters with tact and diplomacy.
• Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and the ability to leverage AI tools such as Gemini, ChatGPT, CoCo, Snowflake Intelligence, and similar technologies.
• Self-starter and fast learner capable of operating with minimal direction in a fast-paced environment.
• Collaborative mindset with a proven ability to thrive in a team environment.

Nice-to-Haves

• Experience using Zip P2P Tool, Workday HCM.
• Experience with creating training videos.
• Ability to make things pop and show a flare using current technologies and trends.
• A fun get it done attitude and ability to think outside the box.