Partner Engagement Manager

Responsibilities

• Own the entire customer relationship, from users up to Generals
• Rapidly expand product usage until ~100% of workflows are in Onebrief through training and subtler strategies
• Clearly communicate user needs to the product team; maintain high product proficiency and excite the customer about each product improvement
• Instill the Onebrief brand image
• Enable expansion to Allies and Partners
• Lead or support exercises
• Use observations of users to recommend product improvements
• Provide face-to-face and remote customer support
• Develop understanding of customer social dynamics to support renewals and future sales
• When responding to incidents (product unavailable, broken, or not delighting the customer), coordinate with the customer and product engineering team

Requirements

• Top Secret clearance with eligibility for SCI; ability to access DOD facilities and installations
• Onsite in Tampa, FL with travel to Saudi Arabia
• Mastery of operational planning at multi-star headquarters; ability to lead planners, Generals, and Admirals
• Technical skill to become a power user of the product and talk engineering with the customer
• Proven experience working closely with military headquarters at the tactical, operational, and strategic levels, or comparable government settings
• Exposure to staff planning through classical training in Professional Military Education or through service experience
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
• Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

Nice-to-Haves / Cultural Fit

• Obsessed with creating value for real users
• Ambitious, scrappy, and a creative problem-solver
• Learn quickly, work iteratively, and naturally seek collaboration
• Approach work with integrity, intellectual honesty, and a low ego
• Communicate frankly, clearly, and succinctly
• Thrive as a self-starter, embracing autonomy and ambiguity