Client Solutions Lead

Responsibilities

Own Segment Performance

• Drive revenue growth, account expansion, and customer retention across the Client Solutions organization.
• Ensure the team consistently meets or exceeds revenue goals while maintaining strong client relationships.

Build and Develop the Team

• Lead hiring, coaching, and professional development for Managers, CSMs, and CSAs.
• Maintain high talent density by developing strong performers and making thoughtful hiring decisions.

Lead Client Delivery Excellence

• Ensure projects run smoothly across accounts, customer relationships remain strong, and delivery quality remains consistently high.

Lead the Client Solutions Organization

• Continuously improve how the Client Solutions organization operates and scales.
• Shape onboarding programs, strengthen professional development and training, improve operational playbooks, and raise the performance bar across the team.
• Bring insights from client work back into the company to improve product, platform, and customer experience.

Requirements

• Experience leading Client Success, Account Management, or Customer Solutions teams in a high-growth environment.
• Strong track record of driving revenue growth, account expansion, and customer retention.
• Proven ability to hire, coach, and develop high-performing teams.
• Operational mindset with the ability to improve systems, processes, and execution at scale.
• Ability to balance strategic thinking with hands-on leadership.
• Excellent communication skills and ability to collaborate across Sales, Product, and Leadership.
• High standards for performance and strong accountability for results.

Nice-to-Haves

• Experience leading client-facing teams in marketplace, consulting, or expert network businesses.
• Background working with enterprise customers or complex project-based delivery.
• Experience scaling customer success or service organizations from early stages.
• Familiarity with knowledge marketplaces, AI, or expert networks.

Compensation & Benefits

• Competitive salary and equity.
• Medical, dental, and vision coverage.
• 401(k).
• Monthly wellness and fitness stipend.
• Paid time off policy, along with company holidays.
• Annual company off-sites.
• Parent-friendly policies, remote flexibility, and paid family leave.
• Pay range: $150K - $250K (base + $100K bonus), based on seniority and relevant experience.