Staff Product Engineer, Certification

What You'll Do

• Own the architecture, scalability, and reliability of the certification platform (the externally facing Experience Cloud portal and the Salesforce data model and automation beneath it), along with the interfaces it shares with LegitScript’s broader Sales and Operations CRM.
• Own the quality and technical realization of the certification product experience: the journey merchants and advertisers take to apply for, achieve, and manage their certification.
• Bring the engineering and user perspective into what the platform should build next, shaping the roadmap in partnership with the people who own certification strategy.
• Take ownership of the instance and the remediation already underway: assess the quality of the work delivered to date, close the gaps it leaves behind, and put the platform on a footing where LegitScript can operate and evolve it with confidence.
• Work directly with the merchants and advertisers who use the portal, and with the internal Operations team that runs the certification program, to define scope, set priorities, and translate business needs into sound technical design.
• Shape certification direction together with the Certification Innovation Manager, the Director of Certification Strategy, and Sales and Revenue Operations, and turn the shared strategy into a technical roadmap you own and deliver.
• Establish and enforce Salesforce engineering governance, including source-driven development, version control, CI/CD, release management across sandboxes, and a change-control and environment strategy.
• Define architectural standards for when to solve declaratively (Flow and configuration) and when to solve programmatically (Apex and Lightning Web Components).
• Lead modernization where it earns its cost, including evaluating the Aura-based certification portal against Lightning Web Runtime.
• Anticipate and resolve scaling constraints before they bite: governor limits, large data volumes, query and automation performance, the external-user sharing model, and Experience Cloud licensing.
• Own security and reliability for an externally facing portal, including external-user authentication and registration, the sharing and visibility model, and monitoring, alerting, and incident response.
• Design and own integrations between the certification platform and LegitScript’s broader CRM, APIs, and third-party systems.
• Foster improvements to the Certification Console and other internal Salesforce based tools.
• Set the standard for code and configuration quality, testing, documentation, and review.

What You'll Bring

• Deep, hands-on Salesforce expertise across both configuration and code: data modeling, the security and sharing model, Flow, Apex, and Lightning Web Components.
• Production experience building and operating Experience Cloud (formerly Community) sites for external users, including external-user license models and the sharing and performance considerations they carry.
• Strong command of Salesforce platform limits and scaling techniques, including governor limits, large data volume strategies, asynchronous processing, and SOQL and automation optimization.
• Source-driven development and release management: Salesforce DX, Git, CI/CD, and metadata deployment tooling such as Gearset, Copado, or equivalent.
• Integration design across REST and SOAP APIs, platform events, and middleware patterns.
• Demonstrated ability to inherit an unfamiliar or poorly maintained org and make it materially better, with strong troubleshooting and root cause analysis.
• Product mindset: comfort owning outcomes rather than tickets, shaping what gets built and not only how.
• Experience working directly with users and business stakeholders to define scope, validate direction, and turn needs into a technical roadmap.
• Ability to communicate technical concepts and tradeoffs clearly to non-technical stakeholders.
• Proven ability to influence without direct authority, and to set standards that other engineers and external partners follow.
• Comfort operating in a period of change: taking ownership of an in-flight platform cleanly and establishing durable engineering practices from the ground up.
• Familiarity with the current Salesforce platform direction, including the move from Aura to Lightning Web Runtime.
• Relevant Salesforce certifications (for example, Platform Developer I or II, Experience Cloud Consultant, or Application or System Architect) are a plus.