Presales Architect

Responsibilities

• Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Proactively identify team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions.
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Presales Engineers and often act as a facilitator or team leader.
• Able to be a presenter at Twilio-sponsored, industry and internal events.

Qualifications

Required:

• 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
• Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.
• Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy.
• Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels.
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
• Previous software development experience or working knowledge in one or more of the following areas:
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
  • Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.).
• Proven experience integrating modern AI productivity tools (e.g., LLMs, technical writing assistants, or AI-driven demo platforms) into your daily workflow to optimize prep time and response accuracy.

Desired:

• Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical.
• Experience in Social Impact, Healthcare, Public Sector verticals desired.
• Demonstrated personal interest in the social impact sector.