Senior Staff Solutions Engineer (NYC)

What You'll Be Working On

Customer Enablement

• Lead technical onboarding and deployment of complex AI/ML workloads with strategic enterprise customers—owning the POC through to post-sales optimization

Kubernetes + MLOps Focus

• Architect and deploy ML workloads using Kubernetes-based stacks (e.g., Ray, Kubeflow)
• Design infrastructure that balances performance, scalability, and efficiency

Infrastructure-Centric Thinking

• Deploy and optimize AI/ML workloads directly on Crusoe infrastructure
• Ensure performance at the container and hardware level

Cross-Cloud Translation

• Help customers migrate and adapt workloads across AWS, Azure, and GCP
• Understand and explain tradeoffs between cloud-native and Crusoe-native approaches

Technical Storytelling

• Conduct workshops, live demos, and solution reviews
• Contribute to case studies, solution briefs, and blog posts highlighting real-world customer success

Voice of the Customer

• Relay feedback to internal engineering and product teams to continuously improve Crusoe’s platform

What You'll Bring to the Team

• 7+ years building and deploying containerized workloads with Kubernetes
• Experience with Helm, Terraform, Docker, and multi-node orchestration
• Demonstrated success deploying ML frameworks (e.g., Ray, MLflow, Airflow) on Kubernetes for inference and model training workflows
• Familiarity with compute, storage, networking, and scaling in AWS, GCP, or Azure
• Experience translating workloads across clouds is highly desirable
• Able to navigate stakeholder conversations, gather requirements, lead technical engagements, and support customers in both pre- and post-sales environments
• Strong Linux and CLI proficiency
• Strong communication skills and eagerness to partner cross-functionally with Engineering, Product, and Sales

Bonus Points

• Experience with Ray, Kubeflow, or other distributed ML orchestration platforms
• Exposure to Slurm
• Multi-cloud deployment or migration experience (especially AWS → Crusoe transitions)
• Content contributions (tech talks, blogs, public case studies)

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance