Staff Solutions Engineer, Enterprise

What you get to do every day

• Own the technical strategy for AlertMedia's largest and most strategically important enterprise opportunities, serving as the senior technical advisor responsible for solution design, technical alignment, executive confidence, and overall technical success throughout the sales cycle.
• Partner with Enterprise Account Executives to develop account strategies and drive technical wins throughout the sales cycle.
• Lead consultative technical discovery sessions to understand customer environments, business priorities, enterprise architecture, security requirements, integration needs, and success criteria.
• Deliver compelling, value-based product demonstrations tailored to executive, business, and technical audiences.
• Design and lead enterprise proof of concepts (PoCs), pilot programs, and technical evaluations that validate AlertMedia's value in complex customer environments.
• Design enterprise solution architectures and advise customers on integrating AlertMedia into complex technology environments. Lead technical discussions around APIs, authentication, integration patterns, data flows, scalability, and implementation considerations.
• Lead technical discussions around security, compliance, scalability, and implementation best practices.
• Own complex RFPs, RFIs, security questionnaires, and technical due diligence for enterprise opportunities.
• Identify technical risks early, develop mitigation strategies, and remove obstacles that could impact successful deal execution.
• Influence product strategy by synthesizing recurring customer requirements, competitive insights, technical trends, and enterprise architecture feedback into actionable recommendations for Product and Engineering leadership.
• Provide technical leadership across the Solutions Engineering organization through mentoring, deal coaching, technical reviews, enablement, and development of best practices that elevate the team's overall technical capability.
• Develop and standardize scalable demo environments, reusable technical assets, architecture guidance, and technical playbooks that improve consistency and technical excellence across the Solutions Engineering organization.
• Lead cross-functional technical initiatives that improve presales effectiveness, technical consistency, and scalability across the Solutions Engineering organization.
• Stay current on emerging technologies, industry trends, enterprise architecture patterns, and competitive offerings.

What you bring to the role

• 8+ years of Solutions Engineering, Sales Engineering, Technical Consulting, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
• Proven success supporting complex enterprise sales cycles with Fortune 1000 or similarly large organizations.
• Experience partnering with Enterprise Account Executives on strategic, multi-stakeholder opportunities involving executive decision-makers.
• Demonstrated expertise leading technical discovery, solution design, proof of concepts, technical evaluations, and enterprise architecture discussions with customer technical stakeholders.
• Deep expertise designing enterprise SaaS solution architectures involving REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), enterprise integrations, cloud applications, and modern software architecture.
• Proven ability to troubleshoot complex enterprise integration challenges by analyzing API responses, authentication flows, system architecture, and customer environments while guiding technical stakeholders toward resolution.
• Exceptional communication, presentation, and business acumen, with the ability to influence technical teams, executive stakeholders, and cross-functional partners while translating complex technical capabilities into measurable business value.
• Demonstrated ability to mentor and develop other Solutions Engineers while fostering a collaborative, high-performing team culture.
• Experience creating reusable technical documentation, sales enablement content, or repeatable presales processes that improve team effectiveness.
• Excellent organizational, analytical, and project management skills with the ability to manage multiple high-impact opportunities simultaneously.
• A customer-first mindset, intellectual curiosity, and passion for continuous improvement in a fast-paced, high-growth environment.
• Demonstrated ability to leverage AI tools to improve technical research, solution design, customer deliverables, presales processes, and organizational enablement while helping establish best practices for responsible AI adoption across the Solutions Engineering team.

Preferred technical qualifications

• Experience using API testing tools such as Postman or similar to validate integrations and troubleshoot issues.