Senior Salesforce Administrator

What you'll do

• Administer and support Drata’s Salesforce instance and supporting systems, including day-to-day configuration, maintenance, upgrades, and user support.
• Contribute as part of the GTM Systems team to implement roadmap initiatives, working from design through testing and deployment.
• Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support our quote-to-cash process.
• Manage pre-production and production environments, deploy changes using change sets or devops tooling, and ensure integrity of changes made to production systems.
• Maintain field hygiene, object architecture, page layouts, profiles, permission sets, validation rules, and flows to align with data governance standards.
• Troubleshoot system issues, perform root cause analysis, and implement long-term fixes in partnership with internal teams and external consultants.
• Ensure documentation and user training materials are updated and easily accessible; support onboarding of new users and teams.
• Support integrations and data flows between Salesforce and external systems.
• Build and maintain reports and dashboards that support pipeline management, forecasting, customer lifecycle, and revenue operations.
• Conduct regular system audits and health checks, proactively identifying and resolving data quality issues.
• Collaborate with IT, security and compliance teams to ensure proper role-based access, auditability, and system availability.
• Participate in release planning, user acceptance testing (UAT), and post-deployment validation.
• Stay current with Salesforce platform changes and proactively recommend relevant new features or capabilities.

What you'll bring

• 5-9 years of strong expertise in enterprise application architecture, including Salesforce and integrated tools supporting finance, billing, and revenue ops.
• Experience administering and supporting tools within a revenue technology stack, such as Clari, Outreach, LinkedIn Sales Navigator, and ZoomInfo, with an understanding of how these tools support sales execution.
• Hands-on experience with Salesforce Sales Cloud and Service Cloud, with exposure to Experience Cloud and a functional understanding of Salesforce CPQ and quote-to-cash processes.
• Foundational knowledge of Salesforce development concepts, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform limits, with the ability to read, troubleshoot, and safely extend existing solutions.
• Experience integrating Salesforce with third-party tools, using native connectors, managed packages, or integration platforms, and collaborating with senior team members on more complex integrations.
• Proven ability to contribute to Salesforce initiatives, assisting with solution design, configuration, testing, release management, and post-deployment support in cross-functional environments.
• Skilled in building, maintaining, and enhancing scalable Salesforce solutions, supporting quote-to-cash workflows, billing processes, and operational automation under established architectural standards.
• Working knowledge of SaaS business models, sales KPIs, and operational metrics, enabling effective support of Go-To-Market teams and informed configuration decisions.
• Interest in mentorship and knowledge sharing, collaborating with fellow administrators and developers while continuing to grow technical and leadership skills.
• A strong sense of ownership and quality, with experience delivering well-structured, maintainable solutions and following best practices for documentation, testing, and system governance.