Revenue Operations Manager

What You'll Do

• Design and maintain territory, book, and account assignment models for the Customer Success and Account Management teams, balancing capacity, coverage, and growth potential
• Own the quota-setting process for CS and AM, partnering with finance and revenue leadership to align targets and capacity
• Build and run the renewal and expansion forecasting process, delivering accurate, defensible numbers for weekly pipeline and business reviews
• Serve as a trusted operating partner to Customer Success and Account Management leadership, defining and tracking the goals, metrics, and processes that scale the post-sales business
• Drive cross-functional alignment with Sales Ops, Analytics, Finance, Marketing, and Support to improve post-sales workflows and remove friction from the customer journey
• Lead executive-level analyses and materials, including board updates and quarterly business reviews, that translate post-sales performance into a clear narrative for stakeholders
• Leverage AI to maximize impact for our post sales teams (e.g. proactive churn signals, intelligently identify key upsell accounts at the right time, etc.)

What You Bring

• 6+ years of experience in revenue operations, sales operations, or business operations, with direct exposure to post-sales, customer success, or account management preferred
• Understanding of key Customer Success concepts, metrics, and processes / best practices
• Proven experience owning territory design, quota setting, and forecasting processes for a revenue-generating team
• An incredible attention to detail and ability to see processes through end-to-end
• Strong analytical and modeling skills, with fluency in Salesforce and BI tools such as Looker, Tableau, or Omni; SQL proficiency a plus
• A track record of driving cross-functional initiatives independently, from scoping through implementation, across sales, CS, finance, and product stakeholders
• Excellent communication skills and the judgment to translate complex data into a clear, compelling narrative for senior stakeholders
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Compensation & Benefits

• On-target Earnings OR Base Salary range (San Francisco, CA): $161,000—$189,000 USD
• Competitive cash and equity compensation
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Learning and development allowance