Head of Strategic Programs, SNF

Responsibilities

Own Pilot Program Execution

• Lead execution across pilots, enterprise rollouts, and high-priority initiatives
• Establish operating cadence to drive accountability, speed, and cross-functional alignment
• Track and deliver against key metrics including adoption, time-to-value, ROI, and customer satisfaction
• Identify and resolve risks to ensure successful deployments and strong customer outcomes

Enable Sales and Operations to Scale

• Partner with Sales and enterprise clients to design, scope, and deliver solutions tailored to complex SNF, CCRC and healthcare environments
• Build playbooks, tools, and processes that enable Sales to win and Operations to deliver excellence
• Translate early wins into clear, repeatable models for implementation and expansion
• Partner with GTM teams to refine positioning, sales motion, and expansion strategy
• Reduce friction across the customer lifecycle—from initial sale through ongoing delivery and expansion
• Support high-stakes client and prospect meetings, shaping solution design, implementation approach, and ROI narrative

Influence Product and Market Strategy

• Act as the voice of the customer, translating operational and clinical insight into product direction
• Partner closely with Product to shape roadmap, packaging, and positioning
• Identify gaps between product capabilities and market needs and drive solutions
• Ensure product evolution improves sellability, implementability, and measurable impact

Build Performance Infrastructure

• Develop dashboards and reporting that tie customer performance to revenue outcomes
• Translate data into clear, actionable insights for leadership and cross-functional teams
• Equip Sales and Customer teams with ROI narratives that support expansion
• Ensure real-time visibility into performance, risks, and growth opportunities

Qualifications

• 6–10 years of experience in business operations, strategy, consulting, or high-growth startups
• Experience in skilled nursing, post-acute care, or healthcare operations
• Track record of driving cross-functional initiatives tied to revenue growth, deployment, or expansion
• Experience working with enterprise or multi-site customers in complex environments
• Experience navigating a highly-regulated industry, preferably healthcare
• Strong analytical, financial, and communication skills
• Comfortable operating in client-facing settings and influencing senior stakeholders
• Ability to travel (~25% of the time)

Benefits and Pay

• Expected annual salary range: $180,000 to $200,000 USD
• Competitive base compensation along with stock options
• Fully-paid health, dental, and vision insurance
• Membership to premium primary and urgent care, online medical health providers
• Take as you need time off policy, 7 paid holidays, company wide winter break