Staff Technical Writer

Responsibilities

New feature writing for Product

• Create effective documentation plans for new feature writing projects.
• Start conversations with stakeholders and keep teams informed and focused on a world-class customer experience.
• Raise issues and suggest improvements to new features based on user needs.

Documentation projects

• Identify and advocate for medium- to large-scale documentation projects.
• Mentor less-senior writers on managing time across documentation projects and new feature releases.
• Independently prioritize high-impact work beyond new feature releases.

Ongoing issues

• Independently troubleshoot documentation issue requests and help less-senior writers do the same.
• Identify when groups of issues should become a broader content-strategy improvement project.
• Notice overarching documentation issues and determine how to address them.
• Focus on complex issues, analyze data across multiple dimensions, evaluate solutions, and drive decisions.
• Triage and review open-source pull requests and issues, alerting the team when backlogs accumulate.

Peer review

• Provide and explain insightful, compassionate editorial and technical feedback on peer work.
• Identify gaps beyond the pages included in a pull request and evaluate the underlying user problem.
• Build agreement, consolidate differing opinions, and help the team move forward.
• Center reviews on clarifying the user experience.

Requirements

• At least 5 years of experience writing technical documentation for developer tools.
• Solid understanding of version control, single-sourcing content, and documentation systems.
• Ability to plan, prioritize, and execute complex writing projects with strong attention to detail.
• Ability to give and receive editorial and technical feedback compassionately.
• Clear, concise communication, especially in asynchronous or distributed teams.

Nice-to-haves

• Experience with dbt or data.
• Experience as a senior member of a formal documentation team working with writers, editors, and cross-functional teams.
• Experience working asynchronously on a fully remote, distributed team.
• Experience contributing to or maintaining an open-source project.

Benefits

• 100% employer-paid medical insurance, subject to country and worker type.
• Generous paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
• RSU stock grants, subject to country and worker type.
• Professional development and training opportunities.
• Company virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.