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ClosinglockClosinglockAustin, TX

Implementation Manager, SMB

Own end-to-end onboarding and implementation for new SMB customers, serving as primary contact from contract to go-live while coordinating with Sales, CS, Product, and Engineering.

Salary not listed
On-site3+ YOESolutions Architecture

About the role

What You’ll Do

  • Own and manage the full customer implementation lifecycle, from kickoff to successful go-live
  • Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals
  • Lead customer kickoff calls, training sessions, and configuration meetings
  • Develop and manage implementation plans, timelines, and deliverables
  • Identify risks or blockers early and proactively drive resolutions
  • Coordinate with internal teams to support technical requirements and integrations
  • Educate customers on best practices to drive adoption and long-term success
  • Maintain accurate documentation and updates within CRM and internal tools
  • Continuously improve implementation processes, playbooks, and documentation

What We’re Looking For

  • 3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred)
  • Strong project management and organizational skills with the ability to juggle multiple implementations at once
  • Excellent communication skills — confident leading calls and explaining complex concepts clearly
  • Customer-first mindset with a focus on delivering a great experience
  • Ability to work cross-functionally and thrive in a fast-paced, growing environment
  • Comfortable with learning new software quickly

Perks & Benefits

  • Competitive salary
  • Equity compensation
  • Medical, dental, vision, and life insurance
  • Unlimited PTO
  • 401(k) match
  • Maternity/paternity leave
  • Fully-subsidized downtown parking
  • Weekly lunch stipend
  • Full access to onsite gym and locker rooms
  • Monthly team get-togethers (Lunches, social events, sports outings, etc)

Skills

Saas ImplementationProject ManagementCustomer OnboardingCRMCross-Functional CollaborationCustomer TrainingProcess ImprovementRisk Management
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