Enterprise Strategist
Own full enterprise customer lifecycle from closing sales through multi-year relationships, driving deployment outcomes, performance analysis, and product feedback for AI conversational agents in home services.
Commercial & Sales Support
- Partner with AEs to close enterprise logos — own the business case & data story
- Drive QBRs and exec-level business reviews alongside the sales and post-sales team
- Build and maintain relationships with PE sponsors and portfolio operators
- Help structure deal terms: pilots, success metrics, and expansion triggers
- Help grow the account post pilot and expand product use cases & offerings
Deployment & Onboarding
- Own deployment outcomes and pilot lifecycle — work alongside internal eng/CS resources, manage customer timelines, and provide strategic advice on AI agent capabilities and product use cases
- Own go-live milestones and ensure performance benchmarks are hit. Lead key pilot meetings and touch points
- Be the operational quarterback across cross-functional teams during live deployments
ROI & Performance Analysis
- Own the data narrative for each account — call performance, booking rates, containment, revenue impact
- Maintain weekly performance reports; surface insights proactively
- Make and influence operational decisions (staffing, routing, scripts) based on call-level data
Product Feedback Loop
- Translate field learnings into structured product input — what features will move booking rate? How should the pilot process be structured?
- Own the feedback loop between enterprise accounts and product & engineering
- Contribute to roadmap prioritization based on revenue impact and customer evidence
Requirements
- 4+ years in enterprise SaaS, management consulting, PE operations, or Enterprise account ownership in high-growth startups
- Proven ability to manage complex stakeholder environments — C-suite operators, PE sponsors, internal cross-functional teams
- Sharp commercial instincts — you can structure a deal, build a business case, and close
- Strong data fluency — comfortable analyzing call-level or operational metrics and communicating findings to non-technical execs
- Operator mentality: you make decisions, not just recommendations
- Strong written and verbal communication — you can run an exec room
Nice-to-Haves
- Experience in home services or adjacent verticals (HVAC, plumbing, electrical, roofing, pest control)
- Familiarity with ServiceTitan, AccuLynx, or other FSM platforms
- Product experience — you've influenced a roadmap before
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