Enterprise AI transformation lead (Central)
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable P&L impact. Requires 5-9 years in strategic account management or consulting with strong change management expertise.
What you'll do
- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
- Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
- Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
- Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
- Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
- Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team
What you need
- 5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
- Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
- Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
- A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
- A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
- An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
Benefits & perks (US Full-time employees)
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
Support Manager - Americas
Lead and grow a team of Product Support Specialists for the Americas region. Drive support strategy, resolve escalations, and collaborate with Product and Engineering to deliver exceptional B2B SaaS customer experiences.
Enterprise Customer Success Manager
Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.
Principal Customer Success Manager, Strategic
Lead strategic customer success for global enterprise accounts at 6sense, driving adoption, renewals, upsells, and ROI through account planning, QBRs, and cross-functional collaboration. Requires 5+ years in high-touch CSM or account management roles plus a bachelor's degree.