Account Manager
Manage client relationships, drive satisfaction and retention, resolve escalated issues, and identify product gaps for healthcare clients. Requires 3-5 years of account management experience in healthcare.
Enterprise Account Manager (Expansion AE)
Manages high-value enterprise accounts to drive expansion, ARR growth, renewals, and product adoption through strategic relationships, upselling, and C-suite engagement. Requires 5+ years sales experience and up to 30% travel.
Birmingham, ALAccount ManagementRemote5+ YOE
About the role
Responsibilities
- Develop long-term relationships within high-value enterprise accounts to broaden Fleetio's penetration and deepen product usage.
- Uncover expansion opportunities and demonstrate strategic/financial value.
- Drive ARR expansion by aligning products with customer goals and partnering with senior stakeholders.
- Achieve NRR objectives through managing renewals, upselling, and cross-selling.
- Partner with Customer Success team to maximize product adoption, value, and satisfaction.
- Communicate and present product demonstrations virtually or in person.
- Serve as thought leader providing industry insights, trends, and challenges.
Requirements
- 5+ years of sales and Enterprise Account Management experience with track record of exceeding quotas
- Experience owning customer relationships throughout customer lifecycle (onboarding to expansion)
- Track record of uncovering business objectives, building multi-threaded senior-level relationships, articulating ROI to enterprises
- Experience addressing C-Suite executives, operations managers, sales executives
- Comfort with up to 30% travel to view customer operations
- Keen sense of timing, strong presentation skills, confidence to push back
- Results-driven, organized, thrives under pressure
- Resourceful, determined, excited by technology
- Ability to work in high-paced, rapidly changing organization
Benefits
- Multiple health/dental coverage options (100% employee, 50% family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks (increases at year two)
- 12 company holidays + 2 floating holidays
- Parental leave - birthing parent (16 weeks paid), non-birthing (4 weeks paid)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing fund - $150 quarterly
- Business expense stipend - $125 quarterly
- Mac laptop + new hire equipment stipend
Skills
Account ManagementSalesCustomer Relationship ManagementUpsellingCross-SellingRenewal ManagementProduct DemosROI AnalysisC-Suite EngagementEnterprise Sales
Similar roles
Account Management jobsAccount Manager, Healthcare & Transit Partnerships
Manage and grow a portfolio of healthcare and transit partnerships at Lyft, serving as the primary relationship owner while hitting growth quotas and conducting business reviews. Requires 3+ years of sales or account management experience and a bachelor's degree.
Account Manager, Healthcare & Transit Partnerships
Manage and grow a portfolio of healthcare and transit partnerships at Lyft, serving as the primary relationship owner while hitting growth quotas and conducting business reviews. Requires 3+ years of sales or account management experience and a bachelor's degree.
Client Account Manager II, E-Commerce
Manage and grow a book of high-value eCommerce advertiser accounts at Pinterest, serving as a trusted advisor on performance media strategy, technical integrations, and campaign optimization. Requires experience in digital advertising sales and comfort with APIs, clean rooms, and ad tech.