Engagement Manager

What You'll Do

• Own transformation engagements end to end. Lead strategic transformation engagements at Harvey's largest accounts. Set the plan, align stakeholders across the firm, drive execution, and hold everyone, including the customer, accountable to outcomes.
• Map workflows and target the highest-value opportunities. Work alongside customers to map how legal and professional services work is done today, identify where Harvey can have the highest impact, and build a concrete roadmap for reimagining those workflows in partnership with Legal Engineering and Legal Innovation.
• Coordinate cross-functional delivery and capture value. Reinforce adoption through structured change management: equipping change champions, running enablement sessions, monitoring usage, and resolving blockers before they become problems.
• Build executive relationships and advise on the operating model. Engage directly with senior partners, General Counsel, and legal leadership on the strategic and organizational shifts that AI-native ways of working require, including governance, talent, process, and KPIs.
• Hand off with rigor. Deliver a clear, documented account transition to the Customer Success Manager: adoption summary, open risks, recommended next steps.
• Contribute learnings to build and improve playbooks. Document what works. Contribute to Harvey's transformation methodology, templates, and frameworks so every engagement gets faster and more repeatable.

What You Have

• 5+ years in management consulting or senior client advisory, including time at the Engagement Manager or Project Leader level (or equivalent) where you owned a complex transformation program end to end: scoping, stakeholder alignment, delivery, and measurable outcomes.
• Experience managing large-scale technology deployments or change management programs at enterprise organizations, ideally in legal, financial services, or professional services.
• Exceptional executive presence; comfortable leading conversations with senior partners and C-suite leaders and can build credibility quickly in demanding environments.
• Strong program management instincts: own the plan, surface risk early, and drive to outcomes rather than just managing process.
• Genuine curiosity about AI and what it means for the future of legal work.
• Comfort operating in ambiguity and building in environments where the playbook is still being written.

Travel required: Up to 50% of the time.