Implementation Manager

What you’ll do

Client Management: Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders.

Implementation Oversight: Collaborate with clients and internal stakeholders to assess project scope, establish delivery milestones, and find and resolve ambiguity before it impacts the project.

Workflow Optimization: Analyze current implementation processes and workflows to identify opportunities for improvement.

Who will love this job

• Detail-oriented: You don’t cut corners and quickly grasp complex problems. You are driven to be accurate and maintain a zero-defect approach, even under tight deadlines.
• Client-focused: You are passionate about understanding client needs and delivering tailored solutions that create value. You excel at building strong, lasting relationships and ensuring a seamless, positive experience throughout the implementation process.
• Team first: you thrive as part of a low-ego team that wins or loses together and jumps in to help each other along the way.
• A great communicator: You can clearly explain technical information to a wide range of audiences, from beginner-level users to engineers, when engaging with clients.
• An intuitive problem-solver: You are comfortable turning complex ideas into actionable solutions and are enthusiastic about enhancing client experience, our delivery approach, and product effectiveness.
• An independent thinker: You can quickly determine what is most important and proactively build solutions to address challenges.

You should have

• 5+ years of experience in consulting, strategy, banking, enterprise technology, or a related client-facing role.
• Strong project management skills and the ability to manage multiple complex projects simultaneously.
• Excellent problem-solving abilities with a customer-centric mindset.
• Exceptional communication and interpersonal skills, with the ability to build trust across all levels of internal and external stakeholders.
• Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting plans as needed to meet evolving client needs.

Compensation & Benefits

Compensation: $120,000 - $150,000 dependent on multiple factors, which may include the successful candidate's skills, experience and other qualifications.

We offer a comprehensive benefits package that includes competitive salaries, stock options, medical, dental, and vision coverage, 401(k), short term and long term disability coverage, and flexible vacation.