Customer Value Lead

What you’ll do

• Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management.
• Build and manage customer decarbonization portfolios. Own procurement and fulfillment directly, and coordinate internal advisory experts to structure the right solutions for each customer.
• Make our impact clear to customers. Build the frameworks that help customers understand and quantify the value we deliver, and design the feedback loops that inform product direction.
• Bring product mindset to customer work. Translate what you're seeing in the field into actionable product feedback that sharpens our offering as we target more complex customers and problems.
• Scale the operations function. Manage and develop 1-2 operations team members responsible for credit tracking, verification, and retirement. Own the portfolio execution contracting motion end-to-end with Legal.
• Develop deep domain knowledge in renewable energy and carbon removals and use that expertise to drive better outcomes for customers.

You might be a fit if you

• Have worked in post-sale, account management, or customer success at a complex B2B company and know how to build the systems and processes that make delivery repeatable from an early stage.
• Know how to help customers understand and quantify the value they're getting and can translate complex work into outcomes that hold up to executive and financial scrutiny.
• Are comfortable holding commercial outcomes: retention and forecasting.
• Operate credibly with senior customer stakeholders and can coordinate across subject matter experts to keep delivery on track.
• Have managed a small team and can raise execution standards without adding unnecessary process.
• Use AI and automation tools as standard practice.
• Are comfortable working in a zero-to-one environment and love going deep on new domains.
• Care about decarbonization and want to help customers make decisions they feel confident defending internally.
• Have a bias toward execution; you build systems, own outcomes, and move fast in ambiguous environments.

The role might include travel to customers as needed.