Program Manager

Responsibilities

• Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data to understand what's happening and why.
• Build and evolve tools, automations, and AI-enabled workflows that help teams across Chime access, understand, and act on member insights more effectively.
• Identify opportunities where manual analysis, reporting, or decision-making can be improved through automation, experimentation, and new approaches to surfacing member sentiment at scale.
• Turn complex findings into clear, compelling narratives that help product teams, business leaders, and executives make better decisions on behalf of our members.
• Lead deep-dive analyses on important member experience topics, identifying root causes, quantifying impact, and uncovering opportunities to improve the member experience.
• Shape and deliver company-wide sentiment readouts that help Chime stay connected to what members are experiencing and where we should focus our attention.
• Ask questions others aren't asking, proactively investigate emerging issues, and surface insights that help Chime better understand and serve its members.

Requirements

• 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles that required structured problem solving and cross-functional influence.
• A track record of turning complex information into clear, compelling narratives that help others understand what matters and what to do next.
• Strong analytical instincts and comfort working with both quantitative and qualitative data. You know how to ask thoughtful questions, separate signal from noise, and build confidence in your conclusions.
• A high degree of curiosity, ownership, and self-motivation. You're energized by ambiguous problems, proactively explore new ideas, and don't wait for someone else to tell you what to investigate next.
• Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done.
• Excellent written and verbal communication skills, with the ability to tailor your message for audiences ranging from individual contributors to senior leaders and executives.
• A genuine curiosity about what drives member experiences, paired with a desire to influence decisions that create meaningful impact at scale.

Compensation & Benefits

• Base salary: $105,000 - $145,000
• Eligible for bonus and competitive equity package
• 401k match plus medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days
• 1% of time off to support local community organizations
• Annual wellness stipend
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
• Access to Maven with $15k lifetime reimbursement for family planning
• In-office perks including backup child/elder/pet care and subsidized commuter benefit