Director of Implementation

What You'll Do

Onboarding & Deployment

• Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
• Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
• Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
• Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

Customer Enablement

• Develop training programs, documentation, and onboarding materials that get users up to speed fast
• Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives
• Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption

Process & Infrastructure

• Build the implementation playbook from the ground up — templates, checklists, escalation paths, and success criteria
• Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity
• Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

Cross-Functional Collaboration

• Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
• Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
• Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input

What We're Looking For

• 5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
• Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
• Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
• Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
• Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement
• Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity
• Excited to be in our NYC headquarters 5 days a week

Perks + Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands