Director of Implementation, Enterprise and Commercial

What You'll Do

• Drive strong team performance against core KPIs including Implementation NPS, successful pilot conversions, and user activation to contribute to organization engagement goals.
• Own high-impact or strategic implementations within your segment, modeling best-in-class execution practices and setting the standard for the team.
• Proactively identify and manage risks across your team’s implementation portfolio through coaching or direct intervention to drive resolution.
• Own hiring, onboarding, performance management, and ongoing development for implementers within your team.
• Collaborate closely with the Area Director, Implementation to translate the Implementation strategy and priorities into a segment specific execution model that caters to your partner segment.
• Serve as a culture leader for your team, ensuring every team member feels a sense of community, is set up to succeed, and reflects the values and standards that define how we work at Abridge.
• Build strong relationships and work collaboratively with our Commercial organization segment leaders across Sales, Partner Success, and Clinical Success to drive alignment on goals, execution, and operations.

What You'll Bring

• Track record of driving successful healthcare technology implementation projects from initiation to completion.
• 7+ years of work in driving project execution or software implementations with 2+ years of experience of people management and team leadership.
• Experience deploying scalable implementation strategies and systems tailored to the Commercial segment to be able to execute a high quantity of implementations while maintaining execution quality and service mindset.
• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
• Strong technical aptitude and ability to dive deep into integrations and technical implementations to solve complex problems and guide your team to the best implementation approach.
• Extremely organized. Able to manage multiple priorities at once, while maintaining attention to detail and quality.
• Data obsession to be able to tell a story of pilot performance and partner outcomes externally and team success and needs internally.
• Excellent ability to smell smoke and escalate early, with proposed solutions. Ability to create a positive team culture and environment around risk escalation.

Bonus Points If…

• Experience with a pilot conversion motion where our partners begin their engagements with us piloting our products then convert to long-term partnerships for scale.
• Experience implementing electronic health records. (Epic is a definite plus).
• Familiarity with systems requiring strict adherence to privacy and security protocols.
• Familiarity with CRM, customer success, and project management software and tools.