Senior Manager, Strategic Sales Engineering

What You'll Do

Lead and Develop a High-Performing Team

• Recruit, onboard, develop, and retain a world-class team of Strategic Sales Engineers
• Establish clear performance expectations, coaching frameworks, and career development plans
• Foster a culture of technical excellence, accountability, collaboration, and continuous learning
• Serve as an escalation point and mentor for complex customer and technical challenges
• Build an inclusive, high-performance team that consistently delivers business impact

Drive Strategic Revenue Outcomes

• Partner with Sales leadership to develop account strategies for Attentive's largest enterprise opportunities
• Lead an organization responsible for supporting more than $50M in annual new business revenue
• Provide executive-level support on high-value, complex, and strategic deals
• Ensure technical evaluations are aligned with customer objectives and business outcomes
• Guide teams through solution design, architecture discussions, security reviews, and procurement processes
• Improve win rates and sales efficiency through strong technical leadership and deal coaching
• Establish repeatable best practices that increase team effectiveness across the enterprise sales cycle

Drive AI-Powered Innovation

• Champion an AI-first culture across the Strategic Sales Engineering organization
• Identify and implement AI-driven workflows that improve team productivity, technical discovery, solution design, and customer engagement
• Leverage AI technologies to scale technical expertise, improve knowledge sharing, and accelerate onboarding
• Partner with Revenue Operations, Enablement, Product, and Engineering teams to evaluate and deploy emerging AI capabilities
• Establish best practices for incorporating AI into demos, customer evaluations, technical content creation, and internal processes
• Continuously assess new technologies and methodologies that can increase organizational effectiveness and competitive advantage

Influence Cross-Functional Strategy

• Partner with Product and Engineering teams to communicate market trends, customer feedback, and competitive intelligence
• Help shape product roadmap priorities based on customer and prospect insights
• Collaborate with Marketing, Enablement, and Revenue Operations teams to improve messaging, content, and sales processes
• Act as a strategic advisor across the organization on customer requirements, industry trends, and technical market dynamics
• Serve as a key stakeholder in strategic initiatives that impact Attentive's enterprise growth strategy

Build for Scale

• Establish and refine Sales Engineering processes, methodologies, and best practices
• Drive operational excellence through forecasting, resource planning, performance metrics, and reporting
• Improve demo environments, evaluation frameworks, technical documentation, and enablement programs
• Develop scalable systems that enable the team to grow efficiently alongside the business
• Identify opportunities to leverage automation and AI to increase organizational impact

Who You Are

• 8+ years of experience in Sales Engineering, Solutions Consulting, Solutions Architecture, or a related customer-facing technical role within SaaS
• 3+ years of experience leading and developing high-performing Sales Engineering teams
• Proven success supporting enterprise and strategic accounts through complex, multi-stakeholder sales cycles
• Demonstrated experience operating within organizations responsible for significant enterprise revenue targets, preferably supporting $50M+ in annual new business
• Strong technical aptitude with experience discussing integrations, APIs, data flows, security, and enterprise architecture
• Exceptional executive communication, presentation, and storytelling skills
• Demonstrated ability to influence cross-functional stakeholders and drive alignment across teams
• Experience partnering with senior Sales leadership on territory planning, account strategy, forecasting, and revenue execution
• Strong operational mindset with experience leveraging metrics and data to drive decision-making
• Passion for coaching, mentoring, and developing technical talent
• Proven ability to thrive in a fast-paced, high-growth environment while balancing strategic thinking and hands-on execution

Required Experience

• Deep expertise with Salesforce, Looker, and Gong
• Experience using data and analytics to drive business decisions and sales outcomes
• Strong understanding of modern enterprise SaaS sales motions and supporting technologies

Preferred Qualifications

• Experience with Jira and Clari
• Experience leveraging AI tools such as ChatGPT, Lovable, and similar emerging technologies in professional workflows