Health Services Manager

What You’ll Accomplish

• Serve as a primary point of contact for assigned health plan partnerships, supporting ongoing execution, alignment, and progress toward shared objectives.
• Build and maintain strong working relationships with partner stakeholders across sales, product, marketing, and clinical teams to reinforce Hinge Health’s position as a strategic partner.
• Coordinate partnership operations, including recurring meetings, agenda development, meeting materials, note capture, and follow-up on action items.
• Manage partner inquiries and requests with urgency, accuracy, and strong cross-functional coordination to ensure timely, polished responses.
• Maintain a current understanding of each partner’s organizational structure, priorities, risks, and friction points, and share relevant updates with internal stakeholders.
• Partner with Health Services Managers and Directors to turn partnership strategies into actionable plans, including milestones, owners, timelines, and progress tracking.
• Build and maintain trackers, dashboards, project plans, and action logs that improve visibility into priorities, dependencies, and status.
• Prepare clear operational and performance updates for internal stakeholders and select partner-facing meetings.
• Track risks, issues, and escalations through resolution, working with cross-functional teams to identify root causes and drive closure.
• Identify operational improvement opportunities and help document updated processes, workflows, and SOPs.

Basic Qualifications

• 2+ years of experience in health plan partnerships, payer strategy, digital health, healthcare consulting, or a related field.
• Working understanding of U.S. health plan structures, including ASO vs. fully insured models and major lines of business (e.g., Medicare Advantage).
• Demonstrated experience supporting complex, cross-functional projects in fast-paced, ambiguous environments (e.g., coordinating across sales, clinical, product, operations, or similar functions).
• Strong written and verbal communication skills with the ability to convey complex concepts clearly and professionally to internal and external stakeholders.
• Ability to travel up to 20% (travel varies seasonally).

Preferred Qualifications

• Experience working with large national payers.
• Background in digital health, virtual care, MSK, behavioral health, or population health.
• Familiarity with claims analysis, ROI modeling, or value-based care frameworks and translating data into partner-ready narratives.
• Experience supporting product launches or line-of-business expansions with health plan partners (e.g., adding new solutions, expanding to new markets or segments).