Fleet Operations Associate

Responsibilities

Vehicle Readiness & Preparation

• Review available autonomous vehicles each shift and perform pre-deployment safety checks and end-of-day diagnostics.
• Progress vehicles through operational states using checklists, sensor inspections, and fleet management system verification.
• Perform comprehensive vehicle inspections according to partner standards and Critical to Quality processes.
• Manage daily tasks in a digital task management system and complete vehicle preparation activities on time.

Charging, Cleaning & Fleet Servicing

• Maintain vehicle interiors and exteriors to partner brand standards, including body panels, glass, and sensors.
• Execute strategic charging activities while completing concurrent tasks to maximize fleet availability.
• Perform approved preventative maintenance, including fluid checks and refills, tire pressure adjustments, and minor component replacements.
• Use approved cleaning chemicals and follow hazardous-material handling and EHS procedures.

Data Management & Security

• Perform secure data transfers, offload procedures, and device tracking while maintaining chain of custody.
• Complete data offloads within established SLAs and document successful transfers.
• Use employer-supplied, corporate-enrolled devices for photography and data transfers.
• Follow security protocols for sensitive hardware and critical components.

Calibration & Technical Operations

• Calibrate sensors to return repaired vehicles to autonomous operation, following training materials and SOPs.
• Drive autonomous vehicles within the depot and on public roads for calibration procedures.
• Validate calibration through system checks and diagnostic procedures.
• Document calibration completion times, issues, and verification results.

Lot Management & Logistics

• Park, stage, and move autonomous vehicles between deployment zones, charging stations, and service bays.
• Update vehicle statuses in real-time tracking systems and monitor cycle times.
• Confirm service and repair completion and transition vehicles to the appropriate next status.
• Escalate maintenance and repair needs with detailed documentation.

Safety & Compliance

• Follow OSHA, EHS, partner safety guidelines, PPE requirements, hazardous-material procedures, and emergency response protocols.
• Maintain required qualifications and certifications and complete ongoing training.
• Report safety concerns, vehicle damage, and operational issues promptly.
• Meet partner operational-system and quality standards.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in automotive, fleet operations, logistics, or a similar hands-on environment.
• Valid U.S. driver's license and clean driving record, with no major violations in the past 3 years.
• Mechanical aptitude and ability to perform basic vehicle maintenance and follow technical procedures.
• Strong attention to detail and ability to follow complex SOPs.
• Ability to stand and walk for extended periods, lift up to 50 pounds, and work in varied weather conditions.
• Technical proficiency with mobile devices, tablets, and basic computer systems.
• Excellent communication skills for coordination and issue escalation.
• Availability for overnight shifts, weekends, and holidays in a 24/7 operation.
• Ability to obtain Defensive Driving certification and role-specific qualifications.

Nice-to-Haves

• Technical certification or associate degree in automotive technology, logistics, or a related field.

Compensation & Benefits

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Family-building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• Twelve observed holidays and additional company benefits.