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xAIxAIMemphis, TN

Site Reliability Engineer - Datacenter

Evaluates firmware and datacenter hardware for compatibility, safety, performance, and reliability; diagnoses intermittent failures, manages vendor RMAs, and builds monitoring automation. Requires a bachelor’s degree or equivalent experience and at least 2 years in hardware reliability engineering.

Salary not listed
On-site2+ YOEHardware Engineering

About the role

Responsibilities

  • Analyze firmware packages and hardware specifications for upcoming releases, assessing compatibility, performance, and reliability in the datacenter environment.
  • Run security scans and CVE/vulnerability analysis on firmware and related components.
  • Identify electrical, thermal, power-protection, and fail-safe safety issues before deployment.
  • Investigate and diagnose hardware failures, including ambiguous or intermittent “grey failures,” using rigorous testing and data analysis.
  • Manage vendor relationships, including initiating RMA claims, negotiating beyond standard processes when necessary, and ensuring vendor resolution.
  • Collaborate with datacenter operations technicians to troubleshoot, repair, and optimize hardware systems in real time.
  • Develop monitoring tools, scripts, and processes to detect hardware anomalies early and minimize downtime.
  • Document failure modes, root-cause analyses, AFR/reliability models, RMA outcomes, and hardware evaluations in a team knowledge base.
  • Participate in on-call rotations and incident response for hardware-related issues in the Memphis datacenter.

Requirements

  • Bachelor’s degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field, or equivalent experience.
  • 2+ years of experience in hardware reliability engineering, preferably in high-performance computing or datacenter environments.
  • Expertise in firmware analysis, hardware specification review, and release validation.
  • Strong experience with RMA processes, including filing claims, vendor negotiations, and pursuing resolutions outside standard protocols.
  • Ability to diagnose and prove complex hardware failures, including grey or intermittent issues, using tools, logic analyzers, or diagnostic software.
  • Familiarity with datacenter hardware such as servers, GPUs, and networking equipment.
  • Proficiency in Python and Bash scripting for automation and analysis.
  • General experience with at least one systems language such as C, C++, Java, or Rust.
  • Excellent problem-solving skills and a data-driven approach to reliability engineering.
  • Ability to collaborate with cross-functional teams, including operations technicians.

Nice-to-Haves

  • Experience with AI/ML infrastructure or supercomputing environments.
  • Knowledge of vendor ecosystems such as NVIDIA, Dell, HP, or Supermicro.
  • Supply chain management experience.
  • Certifications in hardware engineering or reliability, such as CRE or CompTIA Server+.
  • Experience working in a fast-paced startup or technology company.

Skills

firmware analysishardware diagnosticshardware specificationsPythonBashCC++JavaRustlogic analyzerscve analysisrma processesserversgpusnetworking equipment

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