Group Product Manager, Compliance Agent Experience

What you’ll be doing

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
• Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency.
• Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls.
• Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.
• Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
• Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
• Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
• Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
• Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates.
• Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

What we look for in you

• Demonstrated AI fluency with proven ability to accelerate product management, design and development.
• 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
• 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
• 5+ years of leading and developing Product Management teams.
• Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
• User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences.
• Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
• Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights.
• Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
• Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
• Excellent written and verbal communication skills.
• Ability to thrive and perform under pressure.

Nice to haves

• Experience building products for AML, transaction monitoring, investigations, sanctions screening, KYC/EDD, or adjacent financial crime operations.
• Familiarity with auditability, model risk management, and regulator-facing requirements for systems used in compliance investigations.
• Experience with human-in-the-loop design patterns and quality programs (QA/QC), particularly in operational decisioning environments.