Technical Account Manager, AI User Segment
Support Stripe's high-growth AI segment by building deep relationships with enterprise accounts, leading technical integrations, and delivering strategic guidance on fraud, payments, and operational challenges. Requires 10+ years enterprise client-facing experience, AI industry expertise, and strong technical skills.
About the job
Responsibilities
- Provide a gold standard experience to assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long-term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
- Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
- Lead user-facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long-term solutions
- Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support
- Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
- Drive publication of user case studies
Requirements
- 10+ years of experience in enterprise-level client-facing work
- Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies
- Strong product sense and energized by the challenge of solving difficult user-related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
- Proficient in SQL and comfort building complex queries
- Familiarity using AI coding agents to solve problems
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred Qualifications
- Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Skills
SQL, APIs, Python, Postman, Webhooks, ETL, Ai Coding Agents, Technical Troubleshooting, Client Relationship Management, Project Management
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