Software Engineer L2

Responsibilities

• Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management.
• Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.
• Participate in an on-call rotation to support our business-critical infrastructure.
• Ensure a high quality implementation by applying Infrastructure as Code industry standards.
• Author and review design documents, runbooks, and other service documentation; maintain records of changes in the systems.
• Apply Agile methodologies to continuously deliver value to the customers.
• Act as point of contact for legacy/new Compute system components.

Requirements

• 2+ years of experience in AWS Cloud infrastructure management (preferably backend/infrastructure-focused like AMI, EC2, IAM policies/roles, etc.).
• Strong knowledge of ASG (Auto Scaling Groups) to design, implement, and support scalable cloud-native environments.
• Experience with hardened base AMIs and AL23.
• Proficiency with one or more programming languages such as Java or Python (including software architecture patterns, clean code, debugging, etc.).
• Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global Twilio Infrastructure Platform, blending operational excellence with development best practices.
• Knowledge of container-based application/services.

Nice-to-Haves

• Knowledge of deployment tools and frameworks like infrastructure as code and continuous deployment processes (e.g. GitHub, Buildkite, Terraform-TFC, ArgoCD, Harness, Cloud network).
• Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Prometheus.
• Exposure to File Integrity Monitoring (FIM) tools, specifically Falco, and awareness of compliance frameworks (PCI, SOX).
• Knowledge in Kubernetes.
• Experience with Claude AI or similar.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700
• Based in the San Francisco Bay area, California: $137,520 - $171,900

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.