Monetization Operations Analyst

Responsibilities

• Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
• Build scalable and auditable onboarding processes for new and existing users.
• Onboard sold custom contracts into billing systems.
• Review legal contracts with strong attention to detail.
• Partner with internal systems, global deal management, legal, sales operations, internal audit, go-to-market, engineering, and accounting teams to improve contract review processes and anticipate changing business requirements.
• Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections.
• Advocate for customers with internal stakeholders.
• Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal to optimize the user experience.
• Scope, build, and deliver continuous process improvements that enhance operations.

Requirements

• Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field.
• 4 years of client-facing experience in customer success, consulting, financial services, account management, or technical product sales.
• 3 years of experience tracing process impacts through to customer and business financial outcomes.
• 3 years of experience in the payment industry.
• 3 years of experience with GSuite and Excel.
• 3 years of experience working with large datasets.
• 3 years of experience with SQL.
• 3 years of project management or consulting experience.
• 3 years of data modeling experience.
• 3 years of experience influencing business decisions through presentations and documentation using PowerPoint.
• 3 years of digital workflow design experience focused on efficiency and user experience across organizational tools.
• 3 years of dashboard design and data visualization experience using Tableau.
• 3 years of experience creating Hubble dashboards to track KPIs and operational performance.
• 3 years of forecast modeling experience.

Compensation and Benefits

• Base salary range: $152,069.00–$199,200.00 per year.
• Sales commissions or bonuses, if applicable, may be provided in addition to base salary.
• Additional benefits may include equity, company bonus or sales commissions/bonuses, a 401(k) plan, medical, dental, and vision benefits, and wellness stipends.
• 40 hours per week.
• Up to 25% international travel required.