Global Payroll Operations Supervisor

Responsibilities

• Lead and motivate a team of payroll operations specialists to deliver accurate, compliant payroll on schedule.
• Hire, train, and develop team members as APAC operations scale.
• Manage team performance, KPIs, requirements, and deadlines.
• Monitor and report team progress.
• Build repeatable, measurable processes that reduce manual errors and scale to new use cases.
• Support issue resolution with government agencies, external partners, and customers.
• Drive automation and process improvements.
• Collaborate with Global Payroll Engineering and Product teams to ensure payroll software supports payroll and tax compliance requirements.
• Help prioritize and resolve product bugs, calculation errors, file-generation errors, and internal tooling needs.
• Manage relationships with third-party payroll providers and support expansion into new customer segments and geographies.

Requirements

• 7+ years of experience in global payroll processing.
• 2+ years managing payroll operations personnel.
• 4+ years in a client-facing role.
• Experience managing a large team.
• Strong APAC payroll experience, including countries such as the Philippines, China, Japan, South Korea, Malaysia, Pakistan, and Indonesia.
• Strong understanding of end-to-end payroll procedures and regulations, including taxes and Social Security registration and filings.
• Experience with in-house payroll processing and partner payroll providers.
• Excellent planning and organizational skills, including the ability to manage ad hoc projects alongside daily operations.
• Strong English fluency and communication skills.

Nice to Have

• Experience with Google Suite or Microsoft Office, particularly Docs, Sheets, and Excel, for data analysis and task organization.
• Familiarity with Salesforce queues, Jira, and Confluence.
• Experience using payroll-related systems and software.