Manager, Administrative Coordinator Program

Responsibilities

• Manage and lead a team of Administrative Coordinators.
• Maintain an understanding of team workload and bandwidth.
• Develop and maintain adherence to the program scope, ensuring individuals are set up for success.
• Monitor team and individual performance and quality of support.
• Develop and maintain program documentation and guidelines.
• Provide regular feedback and coaching to team members.
• Address program escalations, feedback, and concerns.
• Build strong executive, peer, and stakeholder relationships; maintain effective communication channels and influence without authority.
• Manage headcount and capacity planning in partnership with the ABP Program Manager.
• Manage onboarding and training logistics for new Administrative Coordinators.
• Serve as an expert on Stripe and ABP policies and guidelines, including travel and expenses; provide guidance on administrative best practices, tools, and processes.
• Identify and solve large-scale, ambiguous, and complex problems with company- and organization-wide impact.
• Drive strategic program changes, including processes, documentation, and measurement.
• Draft and distribute communications across the ABP Team and to key stakeholders.
• Ideate and implement process improvements for the global ABP Program.
• Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working.
• Contribute to strategic planning and roadmapping for the global ABP Program.
• Support tools, processes, templates, playbooks, and knowledge management efforts.
• Exercise excellent judgment on sensitive and cross-functional issues, building collaboration across leaders, sub-teams, and the broader organization.

Minimum Requirements

• Experience managing stakeholders and influencing critical client relationships.
• Experience in headcount planning and hiring practices.
• Experience in project and program management.
• Experience as an Administrative or Executive Assistant, or deep knowledge of administrative support roles.

Preferred Qualifications

• Experience managing or leading individuals or a small team.
• Experience managing global programs.
• Experience mentoring, growing, and developing individual contributors.
• Experience managing bandwidth and balancing workloads across multiple individuals.