Director, Partner Success

What you'll do

• Own end-to-end partner success and retention for a portfolio of strategic partners
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
• Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
• Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
• Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
• Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
• Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
• Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
• Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
• Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly

What we're looking for

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Take complete ownership of projects, action items, and commitments to drive them to completion independently
• Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
• Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
• Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
• Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
• Travel approximately 5–10% for a mix of partner meetings, team meetings, and corporate events

Nice to have

• Background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments

Compensation and benefits

• Anticipated base salary: $150,000 - $175,000 USD annually
• Access to healthcare benefits, 401(k) plan, short-term and long-term disability coverage, basic life insurance, stock option plan, bonus plans