Director, Partner Success - Aviation
Lead post-launch relationships with major airport partners, driving platform integration, upsells, and roadmap alignment while serving as the primary advisor to airport executives. Requires 10+ years in aviation/airport tech with strong technical and financial acumen.
What You’ll Do
- Serve as the "General Manager" of the post-launch relationship for Metropolis’ most prestigious, technology-enabled airport partners
- Ensure the Metropolis Vision platform and comprehensive suite of airport technology products are deeply integrated into each airport’s financial, operational, and commercial ecosystem
- Act as primary tech and commercial advisor for airport executives and stakeholders
- Lead MBRs and QBRs to align the Metropolis roadmap with airport capital, passenger, and digital strategies
- Identify and execute opportunities to expand the Metropolis footprint within existing airport accounts
- Drive upsell and cross-sell initiatives across TNC lot management, valet automation, employee parking, Bags, reservations, digital identity, and security products
- Act as the high-level liaison between client leadership and Metropolis Product, Engineering, and Technical Operations teams
- Translate and prioritize complex client needs into product features, ensuring compliance with non-negotiable airport requirements like audit compliance, revenue reconciliation, and CRM/marketing tool integrations
- Partner with the New Mobility team to transition traditional airports into multimodal mobility hubs and integrate next-generation systems into the core Vision platform
- Collaborate with airport CFOs and accounting departments to ensure seamless revenue reporting and guarantee 100% audit-ready financial transparency across all integrated platforms
What We’re Looking For
- 10+ years of progressive leadership experience within airports/aviation, airport technology, or major mobility platforms
- Demonstrate a deep understanding of airport procurement, RFP timelines, municipal processes, and the highly networked nature of the aviation industry
- Display a proven track record of success driving significant Gross Product Value (GPV) / Gross Profit (GP) uplift, improving CSAT, and navigating complex stakeholder environments
- Possess technical and financial literacy with the ability to speak fluently with engineers regarding API integrations and with CFOs regarding revenue and reporting stream architecture
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