Director, Partner Success

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate, channeling partner reporting, product, and data needs to internal teams
• Develop deep understanding of each partner’s business objectives, operational goals, and financial budget
• Own the financial performance of the portfolio, delivering on partner budget commitments while meeting internal financial targets
• Partner with the Data team to produce weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs)
• Champion new Metropolis initiatives, products, and service offerings with partners to drive adoption
• Unlock growth by adding new accounts within existing partner portfolios and expanding service offerings
• Build durable, executive-level trust through consistent delivery and visible ownership of commitments
• Lead the resolution of partner escalations by coordinating cross-functional responses
• Serve as the voice of the partner internally to shape product, operations, and data priorities

Requirements

• 5+ years of relevant experience in client success, account management, or strategic customer-facing role with track record of retaining and growing complex accounts
• Strong financial acumen including owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Clear, concise, and professional communication skills in writing and in person with cross-functional teams and external audiences (site operators to C-suite)
• High responsiveness and follow-through on all partner and colleague commitments
• Complete ownership of projects, action items, and commitments
• Ability to build trusted relationships at multiple levels of a partner organization
• Navigate and influence internal product, data, operations, and finance teams
• Strong data storytelling skills to translate operational and financial metrics into clear value narratives
• Composure under pressure to defuse escalations and make sound decisions with imperfect information
• Travel approximately 5–10% for partner meetings, team meetings, and corporate events

Nice-to-Haves

• Background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments