Program Manager, Major Deployments
Owns end-to-end customer deployments of autonomous drone programs, coordinating hardware, software, operational, and compliance workstreams through rollout and stabilization. Requires at least five years delivering complex technical programs in customer-facing roles.
About the job
Responsibilities
- Own planning and execution for commercial deployments from pilot through scaled rollout, including dock-based remote operations programs.
- Manage scope, schedule, dependencies, and risks across hardware, software, and operational workstreams; identify technical, regulatory, and logistical issues early and develop mitigation plans.
- Partner with customers to build Standard Operating Procedures, Safety Management System inputs, operational controls, maintenance plans, and support plans tailored to Skydio platforms.
- Lead the handoff to steady-state operations and verify customer readiness before transitioning away.
- Translate customer operational requirements into execution plans and clear internal deliverables.
- Coordinate across Mission Success, Support, Product, Engineering, and Operations.
- Align customer expectations with Skydio’s capabilities, including setting appropriate boundaries when needed.
- Support commercial expansion, new use cases, and deployment scaling.
Requirements
- 5+ years of experience in a customer-facing program or professional services role delivering complex technical programs.
- Experience running multi-phase implementations that combine hardware, software, and operational process change.
- Strong project management fundamentals, including planning, dependency tracking, risk management, and execution tracking.
- Experience deploying new technology at customer sites, including workflow design, documentation, and training.
- Clear written and verbal communication skills, with comfort in customer operations meetings and internal engineering reviews.
- Ability to independently diagnose and resolve execution problems.
Nice-to-haves
- Hands-on experience with sUAS, robotics, or aviation-adjacent platforms.
- FAA Part 107 Remote Pilot Certificate.
- Familiarity with dock-based or remote/BVLOS operations.
- Experience in global logistics or site security environments.
- Experience working with agile product and engineering teams on customer-driven roadmaps.
Compensation
- Annual base salary: $150,000–$180,000.
- Equity through stock options.
- Comprehensive benefits, including health insurance, paid vacation, sick leave, holiday pay, and a 401(k) savings plan.
Skills
Program Management, Project Management, Risk Management, Dependency Tracking, Hardware, Software, Standard Operating Procedures, Safety Management Systems, Workflow Design, Technical Deployments, Robotics, Faa Part 107, Bvlos Operations, Agile
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